I’m wrapping up the theme of human resources this month with a humdinger for you guys; dealing with conflicts on your staff when staff come to you with a problem, when you hear about it through the grapevine, and when their problem is with you, their leader.
Dealing with conflict impartially and fairly is something we’re always expecting to deal with when it comes to our students. However, our adult staff members getting themselves tied up in disagreements is just as likely to happen, and we’re even more likely to hear about it through the grapevine, so it really can be tricky to deal with tactfully.